Healthcare is only one of the many areas that artificial intelligence (AI) is changing. The excitement surrounding these cutting-edge technologies—chatbots, predictive analytics, robotic process automation—promises a revolution in the way hospitals provide healthcare. Artificial intelligence (AI) has the potential to revolutionise health, automate repetitive procedures, and reveal hidden insights. However, when deciding if, when, and how to use AI, healthcare organisations must strike a balance between promise and caution.